Refund policy

Returns & Refunds Policy

Last updated: 8th July 2025

We want you to love your knives. If there’s a problem, we’re here to help.

1. Returns

We accept returns on unused items within 14 days of delivery.

To qualify for a return:

• Item must be unused, unsharpened, and in original packaging
• Proof of purchase must be provided (order number or confirmation email)

To request a return, contact us at theyorkshirecraftsman@hotmail.com and we’ll provide return instructions.

🚫 We do not accept returns on:

• Used or sharpened knives
• Gift cards or sale items (unless faulty)
• Custom-engraved or personalised products

2. Refunds

Once your return is received and inspected, we’ll notify you. If approved:

• Your refund will be issued to your original payment method within 5–10 working days
• Original shipping costs are non-refundable unless the item is faulty

3. Exchanges

We’re happy to exchange items if they’re defective or damaged on arrival. Just contact us within 7 days of delivery.

4. Faulty Items

If your knife arrives damaged or has a manufacturer defect, email us at theyorkshirecraftsman@hotmail.com

within 14 days of receiving the product. Please include clear photos of the issue.

We’ll offer:

• A replacement
• A repair
• Or a full refund